Shipping Policy

At PAENKU Surgicals, we strive to provide prompt and reliable shipping to our customers worldwide. This Shipping Policy outlines how we process, ship, and deliver orders. By placing an order with us, you agree to the terms outlined below.

1. Shipping Destinations

We offer worldwide shipping and deliver to most countries. If you have concerns about whether we ship to your location, please contact us prior to placing an order.

2. Order Processing Time

All orders are processed within 2-3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed the following business day.

In cases where there may be delays in order processing, such as during high-volume periods, we will notify you promptly.

3. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times vary depending on your location and the shipping method selected at checkout:

• Standard Shipping: Estimated delivery time is 7-14 business days.
• Express Shipping: Estimated delivery time is 3-5 business days.
• International Shipping: Delivery times vary based on destination and customs processing. Typically, international orders are delivered within 10-21 business days.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays, customs clearance, or public holidays.

4. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. You will be able to view shipping charges at checkout before completing your purchase.

For international orders, additional customs duties, taxes, or fees may apply depending on your country’s regulations. PAENKU Surgicals is not responsible for these additional costs, and they are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive an email notification with your tracking number and a link to track your shipment. Please allow up to 24 hours for the tracking information to update.

6. Shipping Delays

While we make every effort to ensure timely delivery, unforeseen delays may occur. PAENKU Surgicals is not responsible for delays caused by weather, customs clearance, or other factors beyond our control.

If your order is significantly delayed, please contact us at support@paenkusurgicals.com or call us at +92-300-461-4829, and we will do our best to assist you.

7. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and offer a replacement or refund where applicable. For damaged shipments, we may request photos of the damage to expedite the claims process.

8. International Shipping and Customs

For international orders, customers are responsible for ensuring that the products comply with their country’s import regulations. PAENKU Surgicals is not liable for any customs issues, including but not limited to delays, confiscation, or refusal of the package. Any customs duties, taxes, or additional fees incurred during international shipping are the responsibility of the customer.

9. Change of Shipping Address

If you need to change the shipping address after placing an order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to accommodate changes.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, or if you need assistance with an order, feel free to reach out to us:

Address: Lahore Sargodha Road, Farooqabad, Sheikupura
Email: support@paenkusurgicals.com
Phone: +92-300-461-4829

Thank you for choosing PAENKU Surgicals for your surgical instrument needs. We are committed to ensuring your orders are delivered safely and promptly.