Return & Refund Policy

At PAENKU Surgicals, we are committed to providing high-quality surgical instruments and ensuring customer satisfaction. If, for any reason, you are not satisfied with your purchase, our Return & Refund Policy outlines the steps you can take to request a return or refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns must be requested within 30 days of the delivery date.
• Custom or special-order items are non-returnable unless they are defective or damaged upon arrival.

2. Non-Returnable Items

Certain products are exempt from being returned, including:

• Custom-made instruments
• Used or opened products
• Products that have been altered from their original condition

If you are unsure about the return eligibility of your product, please contact us before initiating a return.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Send an email to support@paenkusurgicals.com or call us at +92-300-461-4829 to inform us of your return request. Provide your order number, the reason for the return, and details of the product.
2. Approval: Once we approve your return, we will provide you with instructions for shipping the product back to us.
3. Return Shipping: Customers are responsible for return shipping costs, unless the product was defective or damaged upon receipt.

Please note that PAENKU Surgicals is not responsible for any loss or damage to products during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within 7-10 business days.

Please be aware that shipping costs are non-refundable. If your return is approved, only the cost of the product will be refunded.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us via email at support@paenkusurgicals.com or call us at +92-300-461-4829 for assistance.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, including any shipping costs associated with returning the item. Please provide photos of the damage and any supporting documentation to help us process your claim promptly.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, first check with your bank or credit card company as processing times may vary. If you still have not received your refund, please contact us at support@paenkusurgicals.com for further assistance.

Contact Us

If you have any questions regarding our Return & Refund Policy, or need assistance with a return or refund, feel free to contact us:

Address: Lahore Sargodha Road, Farooqabad, Sheikupura
Email: support@paenkusurgicals.com
Phone: +92-300-461-4829

Thank you for choosing PAENKU Surgicals. We are committed to ensuring your complete satisfaction.